Customer Service Executive

      1. Department - Operations
      2. Experience - 2 - 3 years
      3. Joining - Immediate
      4. Salary - As per market standards
      5. No. of positions - 1
      6. Work Location - New Delhi
      7. Working Hours - 10:00am – 06:30pm
      8. Working Days - 5 days
Roles and Responsibilities:
    • Being part of the Thriwe Operations Team.
    • Attending the Incoming calls/emails from the customers
    • Providing appropriate solutions and alternatives within the time limits, and following up to
      ensure resolution
    • Making Outgoing calls
    • Managing end to end closure of customer queries/complaints.
    • Thoroughly understanding all open issues and driving them to closure
    • Keeping records of customer interactions
    • Following communication procedures, guidelines and policies
    • Meeting Quality Assurance Requirements and other key performance metrics
    • Highlighting important and major pointsfrom various queries/complaints to relevant
    • Analyzing and creating daily, weekly and monthly reports
    • Circulating MIS, dashboards and other reports
    • Generating need based reports on demand by the team

If you like what you see, send us an enquiry and we can analyze what would be best suited for your business by:

    • A minimum of a Bachelor’s degree
    • Good knowledge of Microsoft office (Mainly MS Excel and MS PowerPoint)
    • Readinessto work extended hours to meet peak demands
    • Strong communication and interpersonalskills
    • Strong problem-solving ability
    • Positive attitude
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