Customer Care

This is where your journey to true customers' & partners' delight begins.

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Complaints Redressal Mechanism

At Thriwe, we are dedicated to resolving any complaints you may have. You can escalate your concerns by following the escalation matrix below, or simply fill out the online form, and our service team will promptly get in touch with you.

LEVEL 1:

Initial Support
If you require assistance, please contact our dedicated helpline:


Alternatively, you can email us at customer.care@thriwe.com for support.

LEVEL 2:

Escalation to Customer Care Head
If the resolution provided does not meet your expectations, please escalate your concern to our Head of Customer Care:

LEVEL 3:

Escalation to Founder’s Office
In case the solution remains unsatisfactory, you may escalate the matter to our Founder’s Officer Office:

Disclaimer:

Thank you for reaching out to us. We value your concerns and aim to address them promptly.

  • We will acknowledge your concern within one business day.
  • You can expect a final resolution within one week of us receiving your grievance.

We appreciate your understanding and look forward to assisting you.