Complaints Redressal Mechanism

At Thriwe, we are dedicated to resolving any complaints you may have. You can escalate your concerns by following the escalation matrix below, or simply fill out the online form, and our service team will promptly get in touch with you.

LEVEL 1:

Initial Support
If you require assistance, please contact our dedicated helpline:

India: 1800 208 7899

UAE: +971 4517 7071 / 800 0357 03553

KSA: +966 11 834 9678

Singapore: 800 492 2404

Alternatively, you can email us at customer.care@thriwe.com for support.

LEVEL 2:

Escalation to Customer Care Head
If the resolution provided does not meet your expectations, please escalate your concern to our Head of Customer Care:

customercarehead@thriwe.com

LEVEL 3:

Escalation to Founder’s Office
In case the solution remains unsatisfactory, you may escalate the matter to our Founder’s Officer Office:

foundersoffice@thriwe.com

Disclaimer:

Thank you for reaching out to us. We value your concerns and aim to address them promptly.

We will acknowledge your concern within one business day.
You can expect a final resolution within one week of us receiving your grievance.
If we don’t hear back from you within a week after our response, we’ll assume the matter is resolved and will close the case.

We appreciate your understanding and look forward to assisting you.

Quick contact

Fill in the details below and we will get in touch with you as soon as possible.

Full name

Mobile number

Email address

Membership ID

Previous Ticket Number

Issue Description

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