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    1. Team Lead- Operations

      1. Department - Operations
      2. Experience - 4 - 6 years
      3. Joining - Immediate
      4. Salary - As per market standards
      5. No. of positions - 1
      6. Work Location - Delhi
      7. Working Hours - 9 hrs - Rotational
      8. Working Days - 6 days

Responsibilities Include

  • Create an inspiring team environment with an open communication culture & Motivate team members
  • Set clear team goals & delegate tasks and set deadlines
  • Oversee day-to-day operations
  • Monitor team performance and report on metrics
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Act as a backup in absence of team
  • Work in Shifts at different time intervals
  • Manage inbound & outbound calls & bookings for different customers
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Responsible of managing Shifts according to requirements
  • Suggest and organize team building activities
  • Candidate will be responsible to attend the escalation Calls & mails
  • Highlight important and major points from various queries/complaints to relevantstakeholders.
  • Generate need based reports on demand by the Manager


Requirements

  • Strong communication and interpersonal skills, Ability in problem-solving.
  • Should be positive in attitude.
  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills

Apply Now

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